Tamworth Borough Council housing tenants invited to take part in perception survey

Monday, 8 January 2024 17:17

Launches 15 January Housing tenant perception survey about housing services from Tamworth Borough Council All housing tenants invited to have their say on housing services

Tamworth Borough Council is inviting all housing tenants to take part in a perception survey about council housing services.

As part of the council’s commitment to service improvement, Tamworth Borough Council has asked M·E·L Research to carry out an independent tenants’ perception survey to find out what tenants think about the housing services they receive from the council.

This survey is live from 15 January and will be used to calculate annual tenant satisfaction measures that all social housing landlords must give to the Regulator of Social Housing in April 2024 and every year thereafter. The Regulator of Social Housing sets the format and questions for this survey.

All tenants will receive their first annual tenants’ perception survey soon, by either telephone interview or postal survey. The survey will only take around 10 minutes to complete. We would like to hear tenants’ views on the levels of satisfaction or dissatisfaction with the service provided by Tamworth Borough Council’s landlord services. The results of the survey are confidential and essential in helping us make business decisions and shape future services.

Feedback to this survey will be extremely valuable and will help to inform the council on decision making and to help understand tenant satisfaction and how the services offered could be improved.

To reassure tenants, the survey will not ask for any personal financial information or details about your rent account.

The hope is that as many tenants as possible take part in this survey over coming weeks so the council receives some representative and useful information that can help inform future service improvements.

Councillor Samuel Smith, Portfolio Holder for Housing and Planning, said: “This survey is a chance for all council tenants to voice their opinions on the services they receive from the council and contribute to future improvements.

“We are committed to working closely with our tenants to identify what really matters most to them, and where we can enhance our services to provide the best possible experience.”